3.00pm ✦ Gates

*Set times are to be confirmed. Please check closer to show date. Artist line-up and playing times are subject to change

HOW DO I GET THERE?

The Venue is an outdoor venue and, while all care has been taken to make it safe, it may contain dangerous and uneven surfaces. You acknowledge that you enter the Event and the Venue at your own risk, and you should exercise all care and caution when entering or moving around the Venue premises. It is your responsibility to dress appropriately for all weather conditions, including wearing enclosed footwear, as you would for a bush walk.

It is a condition of entry to all Events that a search of person or possessions may be required at the time of entry to the Venue. Prohibited items will be confiscated by the Promoter. The Promoter accepts no responsibility for confiscated items.

During an Event, patrons must remain on designated pathways and follow official directions by Venue staff and security.

Management reserves the right to refuse admission or to eject a ticket holder for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with reasonable requests. All Patrons must adhere to local licensing laws. Those ejected from the Venue will not be re-admitted to the Event and tickets will not be refunded.

Patrons found to be intoxicated, using illicit substances or acting in a disorderly way will be evicted from the venue. DON'T MISS THE SHOW - stay in control.

By entering an Event, you consent to being filmed and photographed during the Event. We reserve the right to broadcast, communicate, film and/or record any Event. If You are photographed, filmed or recorded whilst attending an Event, You consent to us (or third parties authorised by us) photographing, filming or recording You. Third parties authorised by us can broadcast, publish, license and use any photographs, film, recordings or images of You without compensation or restriction including but not limited to marketing and promotional use and in all media. Third parties authorised by us and anyone acquiring from them a right to use the material are not liable to you in any way for its use.

The Event will only be abandoned if the Promoter deems the conditions dangerous.

Items strictly prohibited from entry include:

• No tables, tents or sun shelters.

• No umbrellas.

• No BYO alcohol. Alcohol is available for purchase at the Event. Patrons found to have brought alcohol into the Venue will be evicted from the Venue. Patrons who wish to consume alcohol must have photo ID. It is an offence to supply minors with alcohol and anyone found supplying minors with alcohol will be evicted from the Venue.

• No BYO soft drinks or any other non-alcoholic beverages other than sealed plastic bottled water - bottle must be clear, up to 1.5L. Drinks required for dietary or health purposes are allowed in sealed containers with written consent from a health professional.
• No glass - this includes wine glasses, jars, or any other containers or items made of glass. Although bottles of wine will be sold inside the Venue you may not bring any glass object into the Venue.
• No metal cutlery or knives of any sort
• No selfie or Go Pro sticks allowed
• No animals (except guide dogs) are permitted in the Venue
• No beanbags, blow-up air chairs or lounges.
• No open fires, naked flames, disposable BBQs, laser pointers, fireworks, flares, flags or banners, whistles, horns, musical instruments, loud hailers, public address systems or any other objects considered by the Promoter and the Venue to be dangerous or capable of causing a public nuisance that could be used to distract, obstruct or interfere with any performer are prohibited.
• Space is limited You may be directed by security and event staff to condense your setup if it is deemed excessive.

No pass-outs at all venues (except in the case of adverse weather conditions or in an emergency).

The Merchandising Truck will be located adjacent to the main bar and will feature a large range of official Lookout Merchandise, as well as artist offerings.

This event is licensed all ages. Persons under 18 must be accompanied by a ticket-holding parent or legal guardian at all times*.

For parents considering bringing a baby - bringing your baby is entirely your prerogative, however not recommended, for both the child & your wellbeing and safety, and your enjoyment of the show. Prams are not permitted in the aisles for seated events regardless if you have an aisle seat. Events that have a Front GA area, babies are not permitted in these areas.

*Please note Rockstar Lane is 18+, under 18 patrons can go in GA, and Premium GA alongside a ticket-holding parent or legal guardian.

GENERAL INFORMATION

These events are held outdoors on sites with terrain that consists of grass and uneven, rough surfaces. There is no shade or undercover areas, and the inclement weather can have a significant impact on the conditions of the site. We recommend taking this into consideration and reviewing the relevant venue’s Event Site and Distances information within this guide.

Our events go ahead in wet weather unless conditions are deemed to be dangerous. If you have purchased an accessible ticket and have concerns regarding wet weather in the week leading up to the event, please contact hello@mg.live

We are continually striving to improve access to our outdoor venue sites and enhance the experience of our patrons with disability. Please contact hello@mg.live if you have any further questions regarding accessibility.

Patrons are advised that flicker, laser, strobe and other lighting effects may be in use at the event.

CARERS

We are pleased to support the National Companion Card system. You can receive a complimentary ticket for a carer when booking your tickets via Ticketmaster’s accessibility line on 1300 446 925 or alternatively, you can submit a request via https://help.ticketmaster.com.au. Please have your companion card handy when booking your ticket as well as bringing it along with you when attending the event. Please note there is a limit of one complimentary carer ticket per companion card.

We recommend bringing a carer who will be able to physically help you in navigating the event site and the uneven and rough terrain.

GUIDE & SERVICE DOGS

Guide dogs, hearing dogs, or registered assistance and companion animals are allowed on site. For patrons attending with a guide or service dog, we ask that handlers carry appropriate identification/accreditation for the dog and for the dog to wear at all times their identification coat and harness/lead.

If you are purchasing Reserved Seating tickets, please contact Ticketmaster’s accessibility line on 1300 446 925 or alternatively, you can submit a request via https://help.ticketmaster.com.au,and advise you require a complimentary seat for your service dog. At the event, our team of ushers can assist in removing the complimentary reserved chair for your service dog to sit comfortably with you in the reserved seating area. Please be aware patrons often stand / dance in front of their seats throughout the events.

Our venues can be very large sites where dogs will experience dense crowds, high levels of noise and laser, strobe and other lighting effects maybe in use at the event. We recommend guide and service dogs are not positioned within the front rows of the stage due to high sound volume and the dog’s comfort and wellbeing.

WHEELCHAIR PATRONS

There will be a designated wheelchair space in the GA area, and this will be signposted on the day with a blue wheelchair flag.

To purchase wheelchair accessible tickets, please contact Ticketmaster’s accessibility line on 1300 446 925 or alternatively, you can submit a request via https://help.ticketmaster.com.au.

ACCESSIBLE PARKING

Accessible parking at Mt Duneed Estate is split into 2 designated accessible areas:

• Wheelchair Patrons will park via Gate C on Pettavel Road in proximity to Entrance 1.
• Limited mobility patrons who required accessible parking but do not require wheelchair-specific accessible parking, will park via Gate E or F via Pettavel Road. There will be signage indicating a meeting point near this parking area for buggy assistance to Entrance 2 entry gates. Due to demand for buggy service, only 1 additional guest can join accessible patrons on the buggy.

Accessible parking spaces are limited, please assist us in event planning by registering for accessible parking here. Accessible parking capacity may become exhausted prior to the event and any events that are at capacity will be listed as such on the accessible parking form. Patrons will then be required to utilise the general parking area or pick-up drop off.

Accessible Parking spaces are not reserved and issued on a first-come, first-parked basis. Accessible parking is restricted to disabled parking permit holders only.

Please have your accessible parking permit displayed in your vehicle at all times and follow our traffic staff signage and instructions to the designated area.

In the instance onsite parking is affected due to recent weather events and can no longer be utilised (including the accessible parking area), patrons who have registered for an accessible parking space will be contacted via email with the pertinent information regarding offsite parking procedures.

MORE DETAILS ON THE SITE AND ACCESSIBILITY AT MG.LIVE

If it does rain the show will go ahead unless conditions are deemed to be dangerous. If an event does not go ahead due to this reason, patrons will receive a full refund from point of purchase. If the forecast is for even the possibility of rain bring good quality raincoats and suitable footwear.

The decision to cancel a show will be made as early as possible but may not be made until the morning of the show. In the event of inclement weather patrons should check this website BEFORE departing for the show for messages regarding traffic, parking or wet weather arrangements.

We will also send out notifications via email and SMS to the original ticket purchaser. Please ensure your contact details with Ticketmaster are up to date when purchasing a ticket.

Tickets should be purchased directly from Ticketmaster.

You may be refused entry if your ticket was purchased from an unauthorized ticket seller or ticket scalper. Wristbands will be provided at the Event for Rockstar Lane or VIP ticket holders. Wristbands which are removed or tampered with will be rendered invalid and will not be replaced. Lost or missing wristbands will not be replaced.

Camping in the car park or anywhere on site is strictly prohibited.

Smoking is only permitted in the designated signed areas at each venue. Any patrons caught smoking in the non-designated areas could result in them being ejected from the venue.

Yes. Please ask security, event staff or first aid officers for help. There will a first aid service and marquee at every event. Please consider others as well as your own safety. If someone is in need of medical attention please let Security, Event Staff or First Aid know so they can help.

Only service dogs are permitted and must be registered by emailing hello@mg.live

If you do plan on attending the event with your service dog, please consider ear protection as in most cases dogs can show extreme signs of stress in conditions with loud music and large crowds.

No other dogs or animals of any kind are permitted.

You are permitted to bring prams and strollers for your children in to the General Admission Lawn area only. Please note that prams and strollers are subject to security searches.

For parents considering bringing a baby – bringing your baby is entirely your prerogative, however not recommended, for both the child’s wellbeing and safety and your enjoyment of the show.

Please note there is no shade or protection from sun or rain at the venue.

Professional cameras and video and recording equipment is not permitted at the show. If found, all equipment will be confiscated by security and may result in all photos deleted by security staff.

Media and professional photographers must arrange accreditation through hello@mg.live

We do not advise this and we encourage patrons to make use of all bus transfer services available.

Leaving your vehicle overnight is entirely at your own risk. The car park is not a secured or patrolled area.

We may share your information with our Event Partners (including but not limited to artist, promoter, record label, team or venue) to the extent they assist in the provision of the goods and services and for other reasons described in their separate Privacy Policies.

Likewise, we may use the personal information collected by any of our related companies or Event Partners in the same way as those companies can use your personal information under their separate Privacy Policies.